Privacy Policy

Family Law Matters is committed to protecting your privacy.

This Privacy Policy tells you why we collect your personal information, what we collect and what we do with it. Where appropriate, we use your personal information to offer you products and services likely to be relevant and useful for you.

COLLECTION OF YOUR PERSONAL INFORMATION 
As a visitor to our website: If you are just browsing our website and don’t complete any online form, we don’t collect personal information from you which would enable us to identify you.
There is information about your computer that is automatically collected by us using ‘cookies’. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the provision of products and services, to maintain quality of the website and to provide general statistics regarding use of our website. This applies to anyone accessing our website.

We collect information that can identify you, such as your e-mail address, name, home, work or postal address or telephone number. We might also collect demographic information which is not unique to you, such as your post code, age, gender, preferences, interests and favorites which we may collate and use statistically. We will only collect this information directly from you.
Business clients: The information that we collect about businesses will not normally constitute personal information. This is because businesses do not have ‘personal’ information. In the event that personal information is collected from a business, that information will be protected in accordance with this privacy policy. We acknowledge that information provided to us by a business may be considered confidential and we agree to retain the confidentiality of that information unless otherwise compelled by law or required by our professional advisors for the purpose of providing us with advice.

USE OF YOUR PERSONAL INFORMATION 
We do not sell, rent or lease our customer lists to third parties.
We collect and use your personal information to operate our website and deliver the services you require from our website.
We also use your personal information to tell you about other products or services available from Family Law Matters. We might contact you on behalf of our affiliates or business partners about a particular offering that may be of interest to you. In those cases, your unique personal information (e-mail, name, address, telephone number) is not transferred to the them.
We might also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All of those third parties are prohibited from using your personal information except to provide these services for us, and they are required to maintain the confidentiality of your information.
We won’t provide your details to anyone else unless compelled or permitted by law, or required by our professional advisors to complete their services to us, such as for auditing or insurance purposes. We will disclose your personal information, without notice, only as necessary to: (a) obey the law or comply with legal process served on us; (b) protect and defend the rights or property of Family Law Matters ; and, (c) act under serious and immediate circumstances to protect the personal safety of users of our website, or the public.
We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. We do not collect your credit card number or other financial data about you.

USE OF COOKIES 
As with most websites, we use “cookies” to help you personalize your online experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or website.
A cookie is a text file that is placed on your hard disk by a web page server. One of the primary purposes of cookies is to save you time. The cookie notifies the web server that you have returned to a specific page. When you return to the same page of the website, the information you previously provided can be retrieved and used by you. If you tick a box asking to remember your password, you are probably activating a cookie. You might not be able to use all of the features of our website if you disable cookies.
The DoubleClick cookie: The DoubleClick cookie is used by Google in the ads served on the websites of its partners, such as websites displaying AdSense ads or participating in Google certified ad networks. We use AdSense, so there is a good chance you will gain a Google cookie from our website.  When you visit a website like ours and either view or click on an ad, a cookie may be dropped on that your browser. Other advertisers and social network plugins use a similar process.
A DoubleClick cookie helps web applications tailor operations to your needs, likes and dislikes by gathering and remembering information about your preferences based on your visit to our and other sites on the Internet. You get to see ads based on your selections in prior visits to our website.
You can opt out of using DoubleClick cookies for interest-based advertising by visiting www.google.com/ads/preferences/. For non-AdSense ads, you can opt out by visiting www.aboutads.info, or go directly to the advertiser’s website and check their settings.

SECURITY OF YOUR PERSONAL INFORMATION 
We are careful with your personal information and secure it from unauthorised access, use or disclosure to the best of our ability.

CHANGES TO THIS STATEMENT 
We will occasionally update this Privacy Policy to reflect changes in the law, company and customer feedback. We encourage you to periodically review these terms to be informed of how we are protecting your information.

CONTACT INFORMATION 
We welcome your feedback. If you believe that we have not adhered to the terms of this Privacy Policy, please contact us at info@familylawmatters.com.au.  We will use commercially reasonable efforts to promptly determine and remedy the problem.

Last Updated:  13 June 2014